Partner Resources

Partner Resources

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We value your partnership with us at Capstone Leadership Solutions. Whether you are just starting or are in the midst of your transformational journey, we understand it’s vital to provide the right information for positive change. Explore these exclusive, industry-leading tools and articles to gain further insight into growth opportunities for you and your team.

Phase I
Phase I Checklist
Data & Information Request Form
SOLUTION: Innovation Team
Transformation Initiatives - Roles & Time Commitments
Organization Wide Announcements - FAQ
Organization Wide CEO Announcement - Example
Organization Partnership Announcement - Example
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Steering Team
Change Tactic Validation Methods
Creating Trust With Transparent Communication
Daily Safety Briefing
Employee - Driven Team Orientation Video
Engaging Providers In Your Cultural Transformation Journey
Team Structure
Leading Change
Leadership Development Process
Monthly Accountability Meetings
Resilient Provider
Standards of Behavior
Steering Team Orientation Video
Strengthening Team Dynamics
Strengthening Relationships Through Interdepartmental Rounding
The Goal Cycle: Setting & Achieving Goals
Vital Time
Word of Mouth Campaigns
Team Lead Contacts - ALL
3 Year Strategic Planning & Goal Cycle Overview
7 Change Challenges Training Module
8 Steps to Accelerate Change in Your Organization - John Kotter
90 Day Action Plan Form
Action Assignment Card
Action Plan Ownership Grid
All Teams Planning Instructions (Annual)
All Teams Planning Worksheets (Annual)
All Teams Planning Instructions (Mid-Year)
All Teams Planning Worksheets (Mid-Year)
All Teams Planning Video Overview
All Teams Team Action Plan Templates - Year 2+
Annual Goal Packet - Must Have Plans
Behavior Standards and Positive Communication Standards - Keeping Them Alive
Behavior Standards for Leaders - Contributed by Eaton Rapids Medical Center
Capstone's Position Statement on Merit Pay
Case Study - Sullivan County Community Hospital
Case Study - Rainy Lake Medical Center
Case Study - Grant Regional Health Center
CEO Forum Rounding Survey - Contributed by Scheurer Health (MI)
CEO Rounding Questions - Contributed by Southwest Health (WI)
Communication Board - Department Score Card Example
Communication Board - Goal Update
Communication Plan Example - Contributed by Richland Hospital
Department Goal Setting Meeting Agenda
Department Goal Quarterly Action Plan
Employee Engagement Survey Statements
Evaluation Department Leader Example
Evaluation Employee Example
Evaluation Senior Leader Example
Exit Interview Question Examples
Goals - PDSA Action Plan Template
Goal Setting Collaboration Example - Contributed by Southwest Health (WI)
Goal Setting Department Level Training Example - Contributed by Tamarack Health Hayward Medical Center
Goal Setting - Department Meeting Agenda Example
Ice Breaker Activity Questions - Contributed by Eaton Rapids Medical Center
Ice Breakers for Team Meetings
Internal (Peer) Champion Leadership Bundle
Journey Common Language Definition - Contributed by Access Community Health Centers
Leadership Bundle Accountability Dashboard Example - Contributed by the Richland Hospital
Leadership Mini Satisfaction Survey Questions
Leadership Road Map Template
Leadership Toolbox Contents - Contributed by Access Community Health Centers
Leadership Training Agenda Example
Leadership Training Notice to Employees Example
Monthly Team Report Template
Newsletter Links (Partner-Only)
New Leader Orientation - Contributed by Access Community Health Centers
New Team Member Welcome - Contributed by Access Community Health Centers
Quarterly Team Evaluation
Recognition Dinner: Pathway to Progress - Contributed by Jefferson County Healthcare
Senior Leader Validation Rounding Sheet - Contributed by Tamarack Health Hayward Medical Center
Steering Team Meeting Action Plan - Contributed by Tamarack Health Ashland Medical Center
Steering Team Meeting Action Plan Tracking Team Tasks- Contributed by Tamarack Health Ashland Medical Center
Steering Team Meeting Agenda Template - Contributed by Grant Regional Medical Center
Steering Team Meeting Agenda Template
Team Action Planning Example - Contributed by Tamarack Health Hayward Medical Center
Team Evaluation
Team Charter- Employee Experience Team Example
Team Lead Best Practices Video
Team Leader Commitment/Re-Commitment Statement
Team Member Commitment/Re-Commitment Statement
Team Purpose Statements Example - Contributed by Access Community Health Centers
Validation Worksheet - Example 1
Validation Worksheet - Example 2
Vital Time - Assessing My Work Week
Vital Time - Frequently Asked Questions
From Laggards to Legends - Powerpoint
From Laggards to Legends - Webinar
Leadership Bundle
Achieving Standards
Achieving Standards - Handout
Change Tactic: Validation Methods
Daily Safety Brief
Direct Dialogue - Informal and Formal Feedback
Elevating Gratefulness
Elevating Gratefulness - Handout
Engaging Physicians on Your Journey to Excellence
Giving & Receiving Feedback - Handout
Goal Cycle - Setting and Achieving Goals
Goal Cycle - Setting and Achieving Goals - Handout
Hiring and Onboarding
Hiring and Onboarding - Handout
Improving Communication
Improving Communication - Handout
Internal (Peer) Champions - Leadership Bundle
Introducing Change Methodology to Leaders
Leading Change
Leading Change - Handout
Leading Change: Validation - Handout
Leadership Development Process
Monthly Accountability Meetings
Promoting Wellbeing
Promoting Wellbeing - Handout
Resiliency Rituals & Routines - Handout
Senior Leader Rounding
Standards of Behavior
Strengthening Relationships through Rounding
Strengthening Relationships - Handout
Surveying and Improving the Employee Experience
Surveying and Improving the Patient Experience
The Leadership Bundle: the Why and How to Create the Standard Work of Leaders
The Framework for Achieving Great Results - Handout
Time Priority & Energy Management - Handout
Vital Time
Word of Mouth Campaigns
Internal Peer Champions Contacts - Leadership Bundle
5-Step Process of Implementing the Leadership Bundle Plan and Manual
90 Day Action Plan Form
Annual Leader Action Plan Template
Behavioral Interview Questions Example
Behavioral Interviews - 30 Questions to Identify High Potential Candidates - LinkedIn ebook
Behavior Standards for Leaders - Contributed by Eaton Rapids Medical Center
CapstoneEDU Overview of Courses
CapstoneEDU Sign On Link
Communication Guide - Contributed by Jefferson County Health Center
Communication Plan - Contributed by Burnett Medical Center
Communication Plan - Department
Consent Agenda Template/Instructions
Customized Rounding Plan
Direct Dialogue Positive Coaching Scenarios
Direct Dialogue Templates
Direct Dialogue Informal Feedback Training Module
Effective Hiring & Onboarding Training Module
Elevating Gratefulness Training Module
Employee Rounding Summary Report - Contributed by Voyage Healthcare
Employee Rounding Template
First Five Day Checklist
Goals - PDSA Action Plan Template
Goal Setting - Department Meeting Agenda Example
Improving Communication Training Module
Informal & Formal Feedback Training Module
Interdepartmental Rounding Questions
Introducing the Leadership Bundle Training Module
Leader - Employee Rounding - Contributed by Vernon Memorial Healthcare
Leaders Rounding on Employee Examples - Contributed by Dignity Health
Leadership Bundle Audit Tool
Leadership Bundle - New Leader Training Quick Link Guide (Refresher Guide)
Leadership Bundle - Peer Champion Orientation Video
Leadership Bundle Snapshot
Leaders Focus + Action Guide
Leadership RISE Toolkit - Contributed by Samaritan Healthcare
Monthly Accountability Template
New Employee Rounding Questions
New Employee Welcome Email - Contributed by Rainy Lake Medical Center
New Leader Essentials
New Leader Onboarding Plan - Leadership Bundle Template
New Leader Orientation and Onboarding Plan - Contributed by Grant Regional Healthcare
New Leader Leadership Bundle Training Resources
New Leader Plan
New Leader Program
PDSA Action Plan Template
Plan-Do-Study-Adjust Training Module
Peer to Peer Interview Questions - Infographic
Performance Work Plan
Promoting Wellbeing Training Module
Provider Rounding Questions
Rounding Leader Training - Contributed by Tamarack Health Ashland Medical Center
Rounding Standard Work - Contributed by Tamarack Health Hayward Medical Center
Senior Leader Meeting Agenda
Setting & Achieving Goals Training Template
Staff Meeting Agenda Template
Standards of Behavior Training Module
Stay Interview Questions
Stop Light Report Example
Strengthening Relationships Training Module
Survey & Improve Training Module
Thank You Card Log Example - Contributed by Pinckneyville Community Hospital
Validation Snapshot
Validation Worksheet
Leadership Learning Bytes & Chat Links
Goal Cycle Learning Bytes & Chat Links
5-Step Process of Implementing the Leadership Bundle- Webinar
Annual Leader Action Plans - Webinar
Annual Leader Action Plans - Powerpoint
Continuous Improvement in Healthcare – The Lean Way - Webinar
Continuous Improvement in Healthcare – The Lean Way - Powerpoint
Elevating Our Role as a Change Champion
Feedback: Informal & Formal - Powerpoint
Feedback: Informal & Formal - Webinar
Hardwiring the Leadership Bundle - Webinar
Hardwiring the Leadership Bundle - Powerpoint
Leadership Training Events: Roundtable/small Group Formats - Webinar
Monthly Accountability Meetings - Webinar
Monthly Accountability Meetings - Powerpoint
New Leader Onboarding - Webinar
New Leader Onboarding - Powerpoint
Omni-directional Accountability & Feedback - Webinar
Omni-directional Accountability & Feedback - Powerpoint
Peer Champion: Setting Up and Breathing Life into Your Peer Champion Model - Webinar
Peer Panel Interviews - Webinar
Peer Panel Interviews - Powerpoint
Re-Inspiring Accountability - Webinar
Shaping Stronger Goal Cycles - Best Practices for Newbies & Veterans - Webinar
Shaping Stronger Goal Cycles - Best Practices for Newbies & Veterans - Powerpoint
Strengthening Leadership in Small Healthcare Organizations - Webinar
Strengthening Leadership in Small Healthcare Organizations - Powerpoint
The Grateful Leader - Acting on Gratitude - Webinar
The Grateful Leader - Acting on Gratitude - Powerpoint
Time Mastery: Hacks to Prioritize and Maximize Your Role - Webinar
Employee Experience Team
Achieving Standards
CEO/Employee Forums
Change Tactic: Validation Methods
Communication Boards
Communication Boards & Staff Meetings
Direct Dialogue - Peer to Peer Feedback
Employee Suggestion Programs
Employee Training Events
Onboarding Excellence
Peer to Peer Recognition Program
Standards of Behavior
Surveying & Improving the Employee Experience
Walk in My Shoes Campaign
Word of Mouth Campaign
Team Lead Contacts - EMPLOYEE EXPERIENCE
Behavioral Standards Department Recommitment - Contributed by War Memorial Hospital
Behavioral Standard Example - Contributed by Gundersen Health System
Behavioral Standards Example - Contributed by Tamarack Health Ashland Medical Center
Behavioral Standard Example - Contributed by Southwest Health (ND)
Behavior Standards and Positive Communication Standards - Keeping Them Alive
Celebration Cart - Contributed by Tamarack Health Hayward Medical Center
Celebration Example - Contributed by Richland Hospital
Employee Engagement Survey Statements
Employee to Employee Recognition Board (Co-workers a Shout)- Contributed by Eaton Rapids Medical Center
Employee to Employee Recognition Board (Cheers for Peers)- Contributed by Eaton Rapids Medical Center
Employee Suggestion Program Evaluation Criteria - Contributed by War Memorial Hospital
Employee Suggestion Program Flow Chart - Contributed by War Memorial Hospital
Employee Suggestion Program Idea Log Example - Contributed by Eaton Rapids Medical Center
Employee Suggestion Program Example - Contributed by Eaton Rapids Medical Center
Getting to Know You - Contributed by Sullivan Community Hospital
Gratitude Journal - Three Good Things
Ice Breakers for New Employees
New Employee Mentor "Buddy" Program - Contributed by Southwest Health (WI)
New Employee Orientation Presentation Example - Contributed by Scheurer Health
Recognition Tool Kit Example
Team Charter - Employee Experience Team Example
Celebrating National Employee Appreciation Day - Powerpoint
CEO Forums and Training - Powerpoint
Employee Suggestion Program - More Than a Great Idea! - Powerpoint
Getting the Most Out of Your Employee Experience Survey - Powerpoint
Surveying and Improving the Employee Experience - Powerpoint
Accepting Compliments & Coaching With Class - Webinar
Celebrating National Employee Appreciation Day - Webinar
CEO Forums and Training - Webinar
Employee Suggestion Program - More Than a Great Idea! - Webinar
Getting the Most Out of Your Employee Experience Survey - Webinar
Surveying & Improving the Employee Experience - Webinar
Patient Experience Team
Attitude of Gratitude
Body Language
Banned Words & Phrases
Banning Blame/ "We-They" Communication
Change Tactic - Campaigning
Grateful Patient Program
Hallway Hospitality
Handoff
Managing Up
Patient Experience Team
Promoting a High Patient Survey Response
Listening
Narrating
Service Recovery
Setting and Maintaining High Standards for Service
Surveying and Improving the Patient Experience
Teach Back
Telephone Etiquette
The Patient Environment
The ITs of Customer Service
Validation Rounding
Team Lead Contacts - PATIENT EXPERIENCE
Caring Out Load Script Reception Edition- Contributed by Sullivan County
Grateful Patient Program Example - Contributed by Gundersen Boscobel
Grateful Patient Program Example - Contributed by Scheurer Health
Introducing the Positive Communication Standards Training Module
Keep'em Satisfied Campaign - Contributed by Tamarack Health Ashland Medical Center
Positive Communication Principles Bundle Example - Contributed by Tamarack Health Ashland Medical Center
Positive Patient Communication Standards Snapshot
COMPASS Bundle Training (Positive Communication Standards) - Contributed by Sullivan County
Readmission Chart Review Form
Service HCAHPS Leader and Employee Education
Service Recovery Policy Example
Service Recovery Procedure Example - Contributed by Access Community Health Centers
Service Recovery Training Powerpoint
Compassion - It's Our Calling Card - Powerpoint
Just What Is Patient Experience? - Powerpoint
Narrated Care - Powerpoint
Positive Communication Standards: for Frontline Employees & Leaders - Powerpoint
Positive Communication Standards: Validation & Feedback = Powerpoint
Quiet Campaign - Powerpoint
So Much Data! - Powerpoint
Compassion - It's Our Calling Card - Webinar
Just What Is Patient Experience - Webinar
Narrated Care - Webinar
Positive Communication Standards: for Frontline Employees & Leaders - Webinar
Positive Communication Standards: Validation & Feedback - Webinar
Quiet Campaign - Webinar
So Much Data! - Webinar
Technology & the Patient Experience - Webinar
Nursing/Clinical Team
Handoff
Engaging Nursing in Patient and Quality Data
Narrating
Nursing Bundle
Nursing Clinical Team
Post Visit Calls
Purposeful (Hourly) Rounding
Provider/Nurse Rounds
Teach Back
Validation Rounding
Whiteboards
Team Lead Contacts - NURSING/CLINICAL
Bedside Shift Report Checklist - Contributed by Agency for Healthcare Research and Quality
Bedside Shift Report - Purposeful Rounding Validation Tool - Contributed by Dignity Health
Bedside Shift Report Sample Implementation Plan
Bedside Shift Report Training Template
Bedside Shift Report Sample Plan
Care Transitions: Preventing Readmissions Patient Stoplight - Contributed by Gundersen Boscobel
Clinical Excellence Team - Nursing Bundle Snapshot
Communication Between Caregivers - Handoff - Contributed by Southwest Health
Daisy Award Flyer Example - Contributed by Tamarack Health Hayward Medical Center
No Pass Zone PPT - Contributed by Rose de Lima Campus, St. Rose Dominical Hospitals
Nursing Bundle Policy - Contributed by Dignity Health
Nursing Bundle Validation Check-in
Q3 Bedside Shift Report Implementation Plan
Patient Promise - Contributed by Grant Regional
Preceptor Training Charter
Post Fall Huddle Form
RN Orientation - Competency Checklist - Contributed by Marlette Regional
RN Preceptor Job Description - Contributed by War Memorial Hospital
Readmission Chart Review Form
RN Promise Sign
SBAR - Shift Change Report - Generic
Tips for Safe Hand-Offs
Nursing/clinical Team Chat - Recording Links
Achieving Top Patient Satisfaction with the Nursing Bundle - Webinar
Achieving Top Patient Satisfaction with the Nursing Bundle - Powerpoint
Bridging Care Transitions Through Post Dc/visit Phone Calls - Webinar
Bridging Care Transitions Through Post Pc/discharge Phone Calls - Powerpoint
Celebrating Transition: From "Just a Nurse" to "I Am a Nurse!" - Webinar
Celebrating Transition: From "Just a Nurse" to "I Am a Nurse!" - Powerpoint
Engaging Nursing in Patient & Quality Data - Webinar
Nursing Bundle Boot Camp - Recording
Using Peer Champions for Validation - Webinar
Using Peer Champions for Validation - Powerpoint
Tactical Teamwork: There Are “i’s” in Team - Webinar
Tactical Teamwork: There Are “i’s” in Team - Powerpoint
The Year of the Nurse - Webinar
The Year of the Nurse - Powerpoint
Validating the Nursing Bundle - Webinar
Validating the Nursing Bundle - Powerpoint
Training Team
Change Tactic - Campaigning
Employee Training Events
Improving Communication
Walk in My Shoes Campaign
Word of Mouth Campaigns
Team Lead Contacts - COMMUNICATION/TRNG
Campaign Focus for Standards
Transparent Communication Training - Contributed by Jefferson County Health Center
Organization-Wide Training, Campaigning, and Compliance
Walk in My Shoes Flyer - Contributed by Rainy Lake Medical Center
Walk in My Shoes Experience Debrief Questions - Contributed by the Richland Hospital
Walk in My Shoes Videos - Contributed by Glencoe Regional Health
Walk in My Shoes Videos - Contributed by Hammond-Henry Hospital
Walk in My Shoes Videos - Contributed by Jefferson County Health Center
Walk in My Shoes Videos - Contributed by Pinckneyville Community Hospital
How to Keep Training Alive - Powerpoint
How to Keep Training Alive - Webinar
HRO Team
HRO Team
Banning Blame/"We-They" Communication
Becoming a Highly Reliable Organization
Daily Safety Brief
Daily Team Huddles
Employee Response to Errors Defects Disatisfaction
Handoff
Just Culture
Perpetual Survey Readiness
Psychological Safety
Senior Leader Rounding
Using a Culture of Safety Survey to Elevate the HRO Experience
Team Lead Contacts - HRO
Employee Training - Just Culture
Good Catch Poster for Pillar Board Example - Contributed by Tamarack Health Ashland Medical Center
Good Catch Recognition Example - Contributed by Tamarack Health Asland Medical Center
Google's Project Aristotle Teamwork & Psychological Safety
Just Culture Infographic
Just Culture Leadership Training Powerpoint - Contributed by Vernon Memorial Healthcare
Leader - Department Huddle Recognition - Contributed by Eaton Rapids Medical Center
Learning From Defects Tool
Patient Safety Week Celebration - Contributed by Tamarack Health Hayward Medical Center
Rounding Questions - Psychological Safety
SEPSIS Action Plan PDSA Example
High Reliability Organizations - Good Catches & Near Misses - Powerpoint
HRO: Weaving the Emperor's New Clothes (Transparent Communication) - Powerpoint
High Reliability Organizations - Good Catches & Near Misses - Webinar
HRO: Weaving the Emperor's New Clothes (Transparent Communication) - Webinar
Community Team
Community Team
Word of Mouth Program
Team Lead Contacts - COMMUNITY
Community Ambassador Program - Contributed by Tamarack Health Hayward Medical Center
Nurse Honor Guard Information Sheet
Pay It Forward Program - Contributed by Tamarack Health Hayward Medical Center
Word of Mouth Program Flyer - Contributed by Eaton Rapids Medical Center
Community Involvement Activity Log
Nurse Honor Guard - Preparation for Ceremony
Word of Mouth Cards - Contributed by Vernon Memorial Healthcare
Word of Mouth Log - Contributed by Rainy Lake Medical Center
Cascading Community Related Strategies - Powerpoint
The Power of Word of Mouth Marketing - Powerpoint
Cascading Community Related Strategies - Webinar
The Power of Word of Mouth Marketing - Webinar
Finance Team
Finance Team

There is no resource/s available.

Engaging Employees in Finance - Webinar
Engaging Employees in Finance - Powerpoint
New Leader eBoot Camp Fundamentals: FINANCE & Growth
Employee Wellness Team
Employee Wellness Team
Organizational Resiliency & Employee Wellness
Promoting Wellbeing
Team Lead Contacts - WELLNESS/WELLBEING
Benefits of Breaks
"Building a psychologically safe workplace" - Amy Edmondson’s Ted Talk
23 and a 1/2 Hours - A good watch! -9 minute video
3 Good Things Poster - Contributed by MidMichigan Health
Gratitude Journal - Three Good Things
"Gratitude" by Louie Schwartzberg at the San Francisco TEDx Talks
Going Home Checklist
Resilience in Times of Crisis Video Kit
A Plan for Resilience
Self-awareness/ Self-connection Exercise
Self-care Bingo
Teambuilding Gratitude Exercise - Contributed by Marlette Regional
Work Life Balance Quiz
The 4 R's of Resilience: Rituals, Routines, Recharge & Rest - Powerpoint
Sleep: Yours Is a Safety & Wellness Priority - Powerpoint
The 4 R's of Resilience: Rituals, Routines, Recharge & Rest - Webinar
Sleep: Yours Is a Safety & Wellbeing Priority - Webinar