Story
Our Story
Capstone Leadership Solutions began in 2012
Capstone Leadership Solutions began in 2012, in Michigan’s Upper Peninsula. At the time, Jane Mcleod and Sue Tetzlaff, both healthcare leaders and registered nurses, were working in a rural, community hospital. While the women were very different leaders, both possessed a talent for initiating change and displayed positive attitudes that were admirable and inspiring.
Developing a Framework
Sue and Jane were part of a transformation team formed to end their organization’s downturn and save the hospital’s financial future. The team crafted a strategy to improve both the service and quality of care. They developed a full framework to address transformational change by reading the Planetree philosophy, Radical Loving Care, and Hardwiring Excellence. Finally, it was time to “Just Start.” Emphasizing leadership development and placing the future of their organization in the hands of employee-driven teams, the team immediately saw progress.
Their astounding improvement prompted healthcare organizations around the state to request advice. Jane and Sue were often asked to share their success story and relay key initiatives that led the hospital to greatness. They coined their collective strategy as the CASE Method (Copy And Share Everything) and found the practices and tactics were used in businesses all over the world, not just in healthcare.
We help healthcare organizations thrive
Deciding to establish their own company, the two brainstormed names that nodded to accountability. They found inspiration through the ancient Romans’ use of the capstone in construction and landed on a fitting name: Capstone Leadership Solutions. With assistance from Jane and Sue, partner healthcare organizations began to write their own success stories, see results far more quickly, and move their facilities from good to great.
Today, The Capstone Leadership Solutions’ distinct approach helps healthcare organizations across the country thrive. Our sustainable framework leads organizations to become top-performing and award-winning—and remain so for years to come.