Testimonials

Achieving 5-star Patient Satisfaction ratings 14 quarters in a row… and counting!

“We knew we needed help mending that disconnect between leadership & employee-driven teams. We searched and looked at several companies that offered transformational services but were drawn to Capstone’s Framework – we believed that Framework would allow us to build a better organization, an employee engaged and employee-driven organization.” –Dave Smith

What does it take for an organization to not just be good – but to be GREAT? Dave Smith, CEO of Grant Regional Health Center, is at the helm of an organization with leaders, providers and employees that are united in their focus on achieving greatness by advancing their strategies and accomplishing their top priority goals.

Grant Regional, like many organizations, has experienced a lot of change. When Dave Smith came into the CEO position he could tell employees loved their patients but there was a disconnect between leadership & employee-driven teams. They were looking for a platform to build & strengthen employee engagement. This prompted the start their Rise Up Together journey in the spring of 2019.

“We knew we needed help mending that disconnect between leadership & employee-driven teams. We searched & looked at several companies that offered transformational services but were drawn to Capstone’s Framework for Achieving Results© – we believed that Framework would allow us to build a better organization, an employee engaged & employee-driven organization.” –Dave Smith, CEO, Grant Regional Health Center

Fast forward from 3 years ago to today… There is a major shift in the culture of the organization; employees & team members are practicing high performing behavior standards that have created an elevated culture in the organization.

“We have hired several new physicians recently that have stated to me the reason they chose to work at Grant Regional is because “It’s different – you have a culture where everybody works for everyone else – they take care of the patient & take care of each other.” I have also had new employees tell me “This is where I want to be – because of the culture.”” –Dave Smith

This is a testament to the growth the organization has experienced through the employee-driven culture they have created.

They have also successfully created a culture of accountability to empower leaders.

It is not a permission based culture, it is one that leaders are empowered to have the ability to manage their departments/team in real time so any patient care issues can be resolved at the lowest level, with the least amount of bureaucracy & paperwork – quickly & efficiently.

Another indicator of Grant Regional’s success is their achievement of 5-star Patient Satisfaction rating, quarter after quarter, 14 quarters in a row & counting.

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