CEO, Grant Regional Health Center
Achieving 5-star Patient Satisfaction ratings 14 quarters in a row… and counting!
“We knew we needed help mending that disconnect between leadership & employee-driven teams. We searched and looked at several companies that offered transformational services but were drawn to Capstone’s Framework – we believed that Framework would allow us to build a better organization, an employee engaged and employee-driven organization.” –Dave Smith
What does it take for an organization to not just be good – but to be GREAT? Dave Smith, CEO of Grant Regional Health Center, is at the helm of an organization with leaders, providers and employees that are united in their focus on achieving greatness by advancing their strategies and accomplishing their top priority goals.
Grant Regional, like many organizations, has experienced a lot of change. When Dave Smith came into the CEO position he could tell employees loved their patients but there was a disconnect between leadership & employee-driven teams. They were looking for a platform to build & strengthen employee engagement. This prompted the start their Rise Up Together journey in the spring of 2019.
“We knew we needed help mending that disconnect between leadership & employee-driven teams. We searched & looked at several companies that offered transformational services but were drawn to Capstone’s Framework for Achieving Results© – we believed that Framework would allow us to build a better organization, an employee engaged & employee-driven organization.” –Dave Smith, CEO, Grant Regional Health Center
Fast forward from 3 years ago to today… There is a major shift in the culture of the organization; employees & team members are practicing high performing behavior standards that have created an elevated culture in the organization.
“We have hired several new physicians recently that have stated to me the reason they chose to work at Grant Regional is because “It’s different – you have a culture where everybody works for everyone else – they take care of the patient & take care of each other.” I have also had new employees tell me “This is where I want to be – because of the culture.”” –Dave Smith
This is a testament to the growth the organization has experienced through the employee-driven culture they have created.
They have also successfully created a culture of accountability to empower leaders.
It is not a permission based culture, it is one that leaders are empowered to have the ability to manage their departments/team in real time so any patient care issues can be resolved at the lowest level, with the least amount of bureaucracy & paperwork – quickly & efficiently.
Another indicator of Grant Regional’s success is their achievement of 5-star Patient Satisfaction rating, quarter after quarter, 14 quarters in a row & counting.
“I am so impressed with the quality & dedication from the entire organization in striving for excellence in caring for our community.
The behavior standards implemented set the stage for resilience – people know their voices are heard, opinions are valued & I feel this really equipped our organization to weather the pandemic.” –Dave Smith
Some parting words from Dave to other healthcare senior leaders looking to elevate their organization & create a culture where employees & patients thrive…
First – be transparent & visible as a leader. Make sure everyone in your organization understands why decisions are made. You HAVE to explain the WHY . . . & the what.
Second – find something where you can measure your progress to reflect & look back & celebrate what you have accomplished.
Since 2012, Capstone Leadership solutions has been uniting employees & leaders on a common pathway of ongoing improvements & innovations – leading to positive effects on the organization’s culture, results, and strategies.