Since 2012, we’ve been uniting employees and leaders on a common pathway of ongoing improvements and innovations – leading to positive effects on the organization’s culture, results, and strategies.
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MSN, RN
Principal/Co-Founder of Capstone Leadership Solutions; Co-Author of The Employee Experience: A Capstone Guide to Peak Performance.
Jane has over 30 years of experience in the healthcare industry as a registered nurse and leader. Throughout her years in the field, she held leadership positions at rural sole provider community hospitals, as well as at a large, tertiary facility in Michigan.
She possesses a guiding passion for “walking the talk” and often uses humor in storytelling to effectively educate from a frontline leader’s perspective, all the way to the C-Suite. Jane holds a Master’s Degree in Nursing with a certification in Healthcare Administration from Regis University in Denver, Colorado.
MBA, RHIA
Transformational Expert
Director of Special Projects & Strategic Initiatives at Rainy Lake Medical Center, MN.
Andrea Pastor hails from International Falls, MN, where she is the Director of Special Projects and Strategic Initiatives. Andrea received both her bachelor’s degree in Health Information & Informatics Management as well as her MBA with a focus on rural healthcare from the College of St. Scholastica in Duluth, MN. She has been a front-line leader in Health Information in critical access hospitals as well as a mid-sized community hospital. She led the Patient Experience Team (Agents 4 Awesome) while part of the Journey to Excellence at Southwest Health Center (SWH) in Platteville, WI. The organization achieved HCAHPS Ratings from percentages in the 30’s to greater than 95% while Andrea led the Agents. She took over the reins of the Southwest Journey as Initiative Champion and is the current Initiative Champion of a Journey at Rainy Lake Medical Center in International Falls.
What we LOVE about Andrea! Our immediate love for her was her ability to bring both service and behavioral standards ALIVE in her departments, and teams she led at SWH. She is an innovator and is able to convey what speaks to front-line employees and leads an inspired workforce no matter where she is. She has a career goal to be a CEO and we are so happy she will assist us in leading positive change with partner organizations, as well as at Capstone Leadership Training Events.
Andrea Eves was our first team member at Capstone Leadership Solutions and has been with us since our inception.
Born and raised in Michigan’s Upper Peninsula, she is proud to represent our company’s history. As our graphic designer, Andrea is branded as both unique and professional.
Having known Andrea since her high school days, we immediately recognized her free-spirited, artistic abilities would one day be vital assets to our company. She began working with us after receiving a bachelor’s degree in Fine Arts and Graphic Design from Northern Michigan University. Today, she is a prized member of our team who delivers the ever-changing design knowledge and advice we need.
Transformational Expert
Julie Coneset received an associate degree in Office Administration from Lake Superior State University and an Essentials in Human Resource Management Certificate from M- Tec at Bay College. Skilled at navigating crucial conversations, she has been a contributing leader to a healthcare organization’s transformation by leading an Employee Experience Team, an Employee Training Team, and serving as a long-standing Steering Team member for more than 12 years. She has dedicated her career to serving employees and inspiring leaders.
She played a crucial part in her hospital’s journey to excellence and has assisted with organizing more than 50 Leadership Development Days.
With over two decades of human resources experience, Julie has taken a path to helping organizations truly achieve excellence. She embraces the Capstone Leadership Solutions’ mission and vision and remains one of our organization’s greatest role models.
What we LOVE about Julie! From the moment that Sue and Jane began our work with Julie 20 plus years ago to transform the culture of our organization – Julie has been our positive eyes and ears on the ground. She is a person that operates with empathy and compassion in all situations. When we worked with Julie as two executives at our hometown hospital, we always said “Jules, when we build our own hospital someday – we are taking you with us.” Well, through our work with Capstone, Julie is helping us to build the culture of dozens of hospitals. Why stop with one?
MHA, RN, RHIA, FACHE
CEO/Co-Founder of Capstone Leadership Solutions; Co-Author of The Employee Experience: A Capstone Guide to Peak Performance.
Sue has over thirty years of healthcare strategic planning, leadership development, and execution experience. The transformation of organizational culture, successfully navigating change, development of new programs and expansion of services, strategic planning, training and coaching leaders, employees and teams are amongst the favorite aspects of her work.
Since co-founding Capstone Leadership Solutions in 2012, Sue has served as a strategist, trainer, and coach to dozens of healthcare organizations undergoing wide-scale improvement initiatives.
Prior to co-founding Capstone, she served as a healthcare executive for more than 20 years as a Vice President of Quality & Safety, Chief Nursing Officer, Interim CEO, and Chief Operating Officer.
Sue has degrees in nursing and health information administration from Ferris State University, a masters degree in Healthcare Administration from the University of Minnesota. Sue is a Board Certified Fellow in the American College of Healthcare Executives.
MSN, RN, CCRN
Transformational Expert
Market Director for Occupational Health at Dignity Health
Karen Stockton brings extensive leadership experience from both small healthcare organizations and large tertiary centers. She has served as a Director of Nursing in rehabilitation centers and nursing homes, providing hand-on leadership an expertise in patient care. Currently, as the Market Director for Occupational Health, Karen partners with leaders to ensure they have a safe work environments for employees. Employee safety is her passion!
Possessing a passion for her work and a respect for those she leads, she is the embodiment of everything we teach. Our work at Capstone Leadership Solutions centers on building relationships, and Karen achieves this goal each day with her leaders and employees.
Karen holds a bachelor’s degree and associate degree in Nursing, and she completed her postgraduate degree in Nursing from Grand Canyon University. She also holds certifications in Critical Care and Gerontological Nursing.
What we LOVE about Karen! From the moment we met Karen we could tell she was someone who took the persona and meaning of the word “Leader” extremely seriously. All these years later, and several opportunities to work together and she continues to live the values of a Servant Leader. There is nothing in her journey to improve the employees experience that Karen is not willing to do herself and she is a tireless advocate for a safe and satisfying patient experience. Everywhere we go together – Karen receives comments from our audience members “I would work for Karen in a heartbeat!” (so would we!)
Mana Blas-McLean joined the Capstone Leadership Solutions team to serve as our Marketing Intern.
Mana is a recent graduate of Lake Superior State University, receiving her Bachelor of Science in Business Administration-Management and Minor in Human Resources. She hails from Sault Ste. Marie and is currently employed full-time at the United States Army of Corp of Engineers.
What we LOVE about Mana! Initially what drew us to Mana was her enthusiasm and passion! We love her “fresh out of university” excitement and energy to learn and develop new skills – and is unafraid to jump right in. Right away we saw she has “it” – something you want everyone who works for you to have – sparkle! Mana has a positive, can-do attitude, and desire to serve – keeping with Capstone Leadership Solutions Mission & Vision.
Rita Jury earned a diploma in nursing from Madison General Hospital School of Nursing. She holds a bachelor’s degree from the University of St.
Francis and a Master’s degree in Nursing from the University of Phoenix. Rita is an amazing leader, a great writer, an engaging speaker, and she leads with a servant’s heart.
Her focus is to be where her employees and patients are, to understand their circumstances and guide them effectively. Rita has served as faculty for the University of Phoenix and Arizona State University. She is a Certified Professional in Healthcare Quality (CPHQ) and a recently retired Nurse Administrator at a world-renowned health care system.
What we LOVE about Rita! Rita’s passion is compassion. We lovingly refer to her as our CCO ‘Chief Compassion Officer’. Rita infuses compassion into every aspect of her work with healthcare organizations. She believes in the wonderful potential within each of us to change people’s lives for the better.
MSN, RN, FACHE
Transformational Expert
CEO at Sullivan County Community Hospital, IN
Michelle Franklin is the CEO of Sullivan County Community Hospital, a critical access hospital in rural central southwestern Indiana. Michelle has over 30 years’ experience in the healthcare field. As a Registered Nurse, her clinical experience has included medical-surgical nursing, nursing management, staff education and development, home health care, and hospice management. In addition to these roles, she has had the honor of serving in senior leader positions at her hospital in both the Chief Nursing and Chief Executive Officer roles; careers that have spanned 25 years.
In her current role as CEO, Michelle oversees several clinical departments. Since 2016, she has served as Initiative Champion for her organization’s “Journey to Excellence”. This was a deliberate initiative designed to engage employees in the work of the organization, improve the quality of care given, and enhance the customer service experience. This has resulted in a $2 million dollar uptick in net revenue, improved patient satisfaction scores, improved willingness to recommend scores, and high employment engagement rates. In 2019 and 2022, her organization received Press Ganey’s Guardian of Excellence Employee Engagement Award. Her organization was also recognized by Press Ganey as a 2022 Human Experience Award winner.
Michelle is married with two children and two fur babies. Her hobbies include reading, gardening, cooking, and state-side as well as international travel.
What we love about Michelle . . .
When we met Michelle for the very first time, she was in our audience at a Leadership Summit with her CNO and HR Leader. They were determined that they were going to put everything they learned in place back in their hospital in Sullivan, IN. Three years later, they invited us to French Lick, IN to provide the same training to every leader in their organization.
Over lunch, Michelle informed us we had a contract with her hospital to partner with them to implement the Capstone Framework for Achieving Great Results©, and “oh by the way, I am leading the initiative as the CEO”.
We IMMEDIATELY advised “You can’t do that. It’s too much for a CEO to lead a journey AND be a CEO of a growing hospital.”
Well, “can’t” is NOT in Michelle’s vocabulary. Her executives, who knew her best, reassured us that she was perfect for the job, and that no one else would lead like Michelle.
They were absolutely correct. Michelle has infused her organization with her strength and convictions, and magic has happened at Sullivan County Community Hospital – and we are honored to be a part of it!
Sales/Marketing Specialist
Before joining Capstone, Whitnee served in both clinical support and administrative roles in healthcare organizations in Northern Utah and Northern Arizona. Those experiences shaped her deep appreciation for her passion in building cultures where leaders and employers can do their best work, even in complex and high pressure environments.
At Capstone, Whitnee plays a key role in supporting healthcare organizations as they strengthen culture, improve execution, and create workplaces where employees what to stay, grow, and lead. She connects strategy to day-to-day operations, brings clarity to complex initiatives, and builds trusted relationships.
Whitnee is driven by a simple belief: when healthcare organizations invest intentionally in the foundational systems to strengthen culture and execution of strategic initiatives, the ripple effects are felt by the teams, patients, and the entire community.
MSN, MHA, RN, FACHE
Transformational Expert
President/CEO at Grant Regional Health Center, WI
Tami Chambers joined Grant Regional Health Center in Lancaster, Wisconsin, as the Chief Clinical Officer in October 2018 and now serves as President/CEO. Before joining Grant Regional Health Center, Tami was employed at the University of Wisconsin School of Medicine and Public Health as the Pain Management Program Director. Her past clinical positions and years of experience at UW Health gave her the leadership experience and knowledge to direct clinical departments as well as provide insight into new programs and services. Tami achieved her Bachelor of Science in Nursing from Edgewood College and Master of Science in Nursing (MSN) and Master of Healthcare Administration (MHA) from the University of Phoenix.
Tami is truly passionate about leadership and is excited to collaborate with Capstone partners to continue the journey of leadership growth and development. Tami is an early adopter of change and serves as an advocate, coach, and encourager to those she has the honor to serve. She is passionate about empowering, inspiring, and providing leadership direction and development to others to enhance their leadership performance through business strategy and accountability.
What we love about Tami . . .
Tami was just a few weeks into her first ever role as a CNO when we met her. What we first noticed about her was her curiosity, amazing questioning, and superb listening skills.
As the cultural transformation of her organization grew, so did Tami. Early on in our work together, the conference room we “zoomed” into for their steering team meetings had poor camera visibility, but we could always recognize Tami’s voice seeking to understand the evidence and research behind initiatives before she blindly put them into practice in her departments.
We know her to be an extremely courageous leader, and one that knows how to draw the best from everyone around her. The results of the patient and employee experience – and growth and financial improvements – speaks for her leadership!
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