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LEADERSHIP Summit – tw0 days

 

WHO WILL BENEFIT FROM ATTENDING:

Every level of healthcare leader with any level of experience or education. The Summit experience is enhanced when a team of leaders from the same organization attend.

SOLUTION-PACKED DAYS:

Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday.

IMPROVING THE EMPLOYEE EXPERIENCE

• Rounding
• Recognition, Appreciation & Celebration
• Performance Evaluations & Performance Conversations
• Direct Dialogue
• Behavior Standards
• Employee/Leadership Development
• Work Life Balance

IMPROVING THE PATIENT EXPERIENCE

• Validation Rounding
• Service Recovery
• Positive Communication Standards

IMPROVING YOUR RESULTS

• The Framework for Achieving Great Results
• Leaders Roles in Revenue & Expenses
• Staffing Plans & Productivity

SOLUTIONS FOR NURSE LEADERS (OPTIONAL)

• Patient Post-Discharge Phone Calls
• Hourly Rounding
• Bedside Shift Report
• Whiteboard

Our Book

The Employee Experience.
A Capstone Guide to Peak Performance

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