September 27-28, 2017 – Duluth MN

$495.00

SOLUTION-PACKED DAYS:

Refreshing learning schedule and environment. Leave with a plan and solutions you can start executing on Monday.

Registration:
(includes registration, workbook, lunch and 12-14 Nursing Contact Hours)
$495/Attendee
$395.00/Attendee when registering a team of 3 or more
$375/Attendee when registering a team of 10 or more

IMPROVING THE EMPLOYEE EXPERIENCE

• Rounding
• Recognition, Appreciation & Celebration
• Performance Evaluations & Performance Conversations
• Direct Dialogue
• Behavior Standards
• Employee/Leadership Development
• Work Life Balance

IMPROVING THE PATIENT EXPERIENCE

• Validation Rounding
• Service Recovery
• Positive Communication Standards

IMPROVING YOUR RESULTS

• The Framework for Achieving Great Results
• Leaders Roles in Revenue & Expenses
• Staffing Plans & Productivity

SOLUTIONS FOR NURSE LEADERS (OPTIONAL)

• Patient Post-Discharge Phone Calls
• Hourly Rounding
• Bedside Shift Report
• Whiteboards

Event registration deadline:  September 15, 2017

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  • Registration Fee:
    $495/Attendee
    $395.00/Attendee when registering a team of 3 or more
    $375/Attendee when registering a team of 10 or more
    (includes registration, workbook, lunch and 12-14 Nursing Contact Hours)

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